Digital Account Manager (Hybrid)

Hybrid setup from Kuala Lumpur, Kuala Lumpur, Malaysia

As a Digital Account Manager, you must have the knowledge & skills to manage digital marketing strategies that help clients achieve their digital marketing goals. Your role is crucial for customer success, satisfaction, and loyalty.

Expectations as Digital Account Manager

Existing Clients (Retain and Upsell)

• Foster and build long-term relationships. 
• Lead day-to-day running of client accounts by setting up a list of KPIs to track their progress.
• Identify and map business strengths to determine their wants and needs.
• Play a pivotal role in managing the execution of campaigns for a range of clients.
• Play an advisory role on client engagements, serving as a digital strategy advisor to both Head of Departments (internal) and Clients (external).
• Play a pivotal role in analysing the effectiveness of digital campaigns and generating reports on their progress, success and area of improvement.
• Collaborate effectively with internal teams (Development, Performance and Social Media & Content) to ensure objectives are met. 
• Collaborate with clients and other internal capabilities to identify growth opportunities for digital services, developing both strategic roadmaps and tactical executions to optimise client return on investment.
• Producing and following accurate timing plans, ensuring that projects/campaigns are delivered on time and to a high standard.
• Taking ownership of administrative tasks associated with the smooth running of client accounts.

New Business 

• Working with Head of Department to identify new client opportunities and generate proposals on growth strategies, and plans to unlock incremental businesses.
• Generate new business through outbound prospecting efforts as well as following up on marketing-generated leads.
• Researching business opportunities and viable income streams.
• Initiate and drive sales strategy to develop new business in Malaysia and the region.
• Drafting and reviewing contracts.

Expectations as a Team Member of 2Stallions

• You strive to build relationships upon the pillars of trust & transparency, with not just with our Clients, but also amongst ourselves to maintain an all-for-one attitude focused on the same goals.
• You are continuously innovating to improve yourself as well as to offer a competitive advantage to our Clients.
• You value persistence and effort in all your endeavours, no matter how small. Through diligence, you aim to produce work of the highest quality that we are proud of.
• You have broad business acumen with the ability to transfer data into insights and translate this into a compelling story.

Achievements, Skills & Experience 

• At least 3 years of working experience as a (Digital) Account Manager with 2 years exposure to SEO/SEM and preferably CRM software experience.
• At least 2 years (Digital) Agency experience.
• In-depth knowledge of online marketing tools and technology.
• Excellent understanding and knowledge of social media platforms.
• Critical thinking, and strong conflict resolution skills to address situations professionally. 
• Produce high-quality output focused on offering the best value to clients within time and technical constraints.
• Work with minimal direction in a constantly evolving fast-paced environment. 
• Work harmoniously in small, cross-functional and cross-cultural teams. 
• Sense of ownership and pride in your performance and its impact on stakeholders’ success.
• Time management skills to prioritize tasks and meet deadlines effectively.
• Effective negotiation skills in identifying opportunities and closing deals.
• Great interpersonal and communication skills.
• Client relationship management.
• Entrepreneurial spirit.
• Team player.

* Only shortlisted candidates will be notified.